Returns & Exchanges

At iLumkb, we want to ensure you are completely satisfied with your purchase. If you are not happy with your order, you can return your items within 14 days of receipt for a refund or exchange provided they are in original condition.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all accessories, manuals, and protective materials are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided return label or ship via a tracked service to our warehouse address, keeping your tracking number for reference.

• 4.
  Quality Inspection and Refund

  Once our team inspects the returned goods, we will process your refund or dispatch your exchange within 5-7 business days.